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Profile Stefan Faust

Project / Programme Management &
Consulting
Many years experience in Program and Project
Management and Interim Management in the
ICT industry



Personal data:
Born in 1959

Address:


Stefan Faust
Emil-Claar-Str. 30
60322 Frankfurt M., Germany
Phone: +49 (0)172 - 67 40 206
Fax: +49 (0)12120 - 211351
Mobile: +49 (0)172 - 67 40 206
Email: info@stefanfaust.eu
Internet: http://www.stefanfaust.eu




Range of applications:
Program / Project Management, Interim Management
MSP certified, PRINCE2 Practitioner certified, ITIL v3 certified
Telecommunications, Infrastructure, Deployment, Delivery, Rollout, Data Centre Relocation/Outsourcing, Consulting, Marketing, Product Management, Training

General Emphasis:
Since 1990 experienced in ICT business
International management and business experience
Interpersonal and Intercultural skills, Stakeholder and 3rd Party Management
Marketing, Business Development, Communication, Public Relations
Networking, Ecommerce, Supply Chain

Industries - project experiences:
Telecommunication, Energy (Oil & Gas), Retail, Financial (Banking, Insurance), Transportation and Logistics (Railway), Automotive, Pharmaceutical, Chemical and Life Science, Industrial, Banking

Degree:
Dipl.-Ing. (M.Sc.) Electrical Engineering / Technical Communication Technologies
University of Applied Sciences Frankfurt, Germany

Languages:
English: Very good, business fluent
Spanish: Very Good, fluent
German: Native speaker

Availability:
May 2016
Full time, upon project needs, worldwide
Summary of overall technical project exposure – please find at the end of the projects section.

Projects

12/2015 – 04/2016
Manager Theme Cluster, Project Management and Consulting
KfW Banking Group, Germany
Remit: Project Management (Multiple Concurrent Projects)

• Support the decision making process for the banks network redesign to comply with regulations (MaRisk) for LAN/WAN (zoned and segmented network), Network Access Control, PKI etc.)
• 7000+ users, 80+ sites worldwide
• Project planning (Time, Scope, Budget, Resources, Risks, Project Plans etc.) in accordance with the banks standards and specifications
• Identify, plan and manage (inter-)dependencies, risks, issues etc.
• To lead and advice project managers for several subprojects
• Preparing internal documentation for project(s) proposals and related presentations
• Acting as focal point for escalations
• Plan and initiate communication structure
• Act as focal point to or from GPL (Program Management) to the relevant stakeholders
• Support sub project managers in selection and steering of external service providers
• Handover full cluster and project framework to the internal project managers

Technical environment: Typical network environment, WAN/LAN, NAC (Network Access Control), PKI etc.

11/2014 – 06/2015

Rollout Manager, Project Management for International WAN Rollout (Provider Change)
Vodafone Global Enterprise, Germany, UK
Remit:
Project Manager Rollout for international WAN Infrastructure Migration
for an Multi-national Industrial Corporation (ThyssenKrupp, EMEA)
To lead and deliver a set of concurrent international migrations:
• Customer-facing role and first-class communication skills are required
• Tracking the networking site lifecycle from order to delivery and supervising engineers
• Lead technical planning sessions (WAN/LAN/inter-carrier NNI etc.)
• Planning, presenting and giving workshops
• Work in accordance with Vodafone methodologies and in particular the agreed Managed Service Governance Framework
• To liaise with relevant stakeholder Management and ensure customer approval of implementation plans
• To coordinate with all relevant staff to ensure availability of necessary resources
• To manage the client relationship
• To assist in the transitioning of implementation delivery activities and responsibilities from the delivery work stream into the BAU structure
• To participate in lessons learned reviews following milestones and assist in the development of a delivery model for the core proposition
• Communicate best practice from this for future implementations
• To transfer best practice knowledge of Customer implementation and transition into other customer Programmes Teams, identifying repeatable and sustainable processes

Technical environment: Typical Global Telecom Supplier environment, MPLS, NNI, etc.


09/2013 – 06/2014


Program and Project Management, Service Management, Proof of Concept Consultant
Merck KGaA, International Pharmaceutical, Chemical and Life Science company, Germany (EMEA, AMER, APAC)
Remit:
Service provider change for 180 sites worldwide. Outsourcing for WAN/LAN/WLAN/UCC (Unified Communication and Collaboration) services
To lead and deliver a set of concurrent international projects:
• Outsourcing, Management of external service providers
• Evaluate service partner for Managed Services (WAN, LAN and related)
• Service provider change, plan and support RFP, contract negotiations
• Creation of follow up program and project plans
• Identify and plan overall program and project dependencies
• Analyze service process dependencies and plan process integration
• Co-ordinate the implementation of solutions (EMEA, LAAM)
• Planning a technical proof of concept, creation of acceptance test plans
• Co-ordinate the implementation of solutions
• Site communication, reporting and documentation
• Co-ordinate internal Validation and Qualification processes (GxP)

Technical environment: Heterogeneous network infrastructure: Networking Technologies (Security), WAN, LAN, WLAN, SWA Proxy Cloud Services (Blue Coat), DLP (Data Loss Prevention), MPLS, IP, VoIP, Video, Lync, QoS, RAS, Riverbed, Load Balancer, Cisco, HP etc.


11/2012 – 07/2013
Manager IT Infrastructure Services, Program and Project Management
TBVC, International Automotive Supplier, Germany (AMER, APAC, EMEA)
Remit:
04/2013 - 07/2013















International Project and Program Management
To lead and deliver a set of concurrent international projects (post merger)
• Consulting and setting up of Project and Program Management strategies and procedures
• Develop Plans, Policies & Procedures, to develop the TBVC organisational PMO framework related to the projects
• Develop the projects, processes, resources and timescales, co-ordinate the implementation of solutions
• Project management:
Developing network infrastructure and implementation guidelines,
WAN migration,
Network Carve-out, (DNS, DHCP, VPN, VRF etc.)
Deployment of WAN optimization (Riverbed),
Setting up DMZ,
Deployment of RADIUS authorization service,
Infrastructure replacement and restructuring for several sites worldwide, including data centres

Remit:
11/2012 - 03/2013

Interim Manager IT Infrastructure Services
Responsible for IT infrastructure services within all regions (AMER, APAC, EMEA) in conjunction of an ongoing IT landscape streamlining after an Mergers & Acquisitions process
• Manage IT 2nd level staff in various sites in different countries including responsibility for all related administrative tasks, setting goals and objectives
• Coordinate 2nd level technicians to support 1st level staff to resolve IT infrastructure escalated incidents and problems across all regions Coordination and management of external resources and service providers
• Escalation instance for all problem management tasks.
• Prioritize 2nd level activities based on defined SLA’s
• Contribute actively ideas to improve existing IT processes/services.
• Responsible for the definition of technology roadmaps for implementing new IT Infrastructure Services.
• Contribute in planning and implementation of projects by supporting roll- outs considering objectives, scope, deliverables, budget, time lines and staffing requirements.
Technical environment: Heterogeneous network infrastructure (Data centre, Server, WAN, LAN, MPLS, IP, VoIP, DNS, DHCP, VPN/VRF, Video, QOS, Riverbed, Cisco etc.)



06/2012 – 10/2012

Project Management
DB Systel, International Railway, Transportation and Logistics
Germany, UK, France
Remit: Planning and migration of about 150 sites throughout in UK and France
• Infrastructure audits (site surveys)
• Migration and deployment of WAN, LAN, WLAN and VoIP infrastructure
• Includes Data Centre connectivity
• New accounting and billing systems
• Definition, implementation and optimization of operational processes
• External suppliers and service providers in UK
• Infrastructure projects in an international environment
• Network rollout in an international environment
• Analysis, development and implementation of processes in an international environment
• In accordance to IT-Governance and Security guidelines
Technical environment: Heterogeneous network infrastructure (WAN, LAN, IP, VoIP, Video, QOS, etc.), Data Centres


01/2011 – 11/2011 Project Management
AXA Technology Services, International Insurance Company,Switzerland
Remit: Professional Project Management to lead and deliver a set of concurrent projects.

• Telecom Network Infrastructure change, nationwide IP Readdressing of agency WAN and Campus
• TEM (Telecom Expense Management)
Scoping and PM of Telecom Billing System and processes (Mobile, Fixed, Data)
• Deployment and distribution of company wide software
update IE 9
• Proof of concept for deployment of SAP infrastructure in new Data Centre
• CMI UW (Common Email Inbound Underwriting)
Provide Email and document scanning workflow
• Provide Web Services Infrastructure to enable the migration to WS and the replacement of CORBA
• Provide UDM (Universal Data Mover) to enable migration from C:D (Connect Direct)
• Remote office WAN/LAN deployment / relocation
• Jboss Provide customized Jboss application server on customer demands



12/2009 – 07/2010 Programme and Senior Project Management

AT&T, EMEA Transition – International Telecommunication, UK, Germany

Remit:

Program/Senior Project Management to lead and deliver a major program of large WAN/LAN customer projects (WAN, LAN, Office, Data Centre relocation and outsourcing, Voice, IPT)
To deliver a range of complex project types within an outsourcing international environment

• Work with sales team on project management offer in
pre-sales phase
• Customer facing representing AT&T along the project life
• Creating internal and external progress reporting to an
executive audience
• Build and manage virtual project teams
• Manage project team members from different organizations
• Ensuring there is a governance model in place as well as a
communication plan
• Analysis and change of processes and structures
• Establishing a reporting structure and escalation process
• Determine and analyse risks to project delivery
• Working in a highly changeable environment
• Turnaround of challenging projects in a given environment
to success


08/2009 – 11/2009 Senior Project Management, set of projects
BP, Leading Oil and Energy Supplier, UK
Remit: WAN/LAN, Relocations, Spain
Implementation of Monitoring Tools Data Centre, USA, Europe, Asia
Server Deployment Data Centre, UK
Disaster Recovery Data Centre decommission, Portugal
WAN/Office Relocation, Germany
WAN/Office Relocation, Austria
Communication infrastructure PCI compliant Card Payment Services, Austria, Germany, UK
LAN upgrade, IPSec VPN, UK
Server replacement and VPN setup, UK, Taiwan
Change- und Release-Management, ITIL compliant


10/2007 - 2/2009 Senior Project Management for multinational rollout of ADSL, VSAT and GPRS Telecom infrastructure, systems and applications for retail stations in Spain Mainland and Islands, Andorra, Gibraltar, North Africa




Achievements:







BP, Leading Oil and Energy Supplier
Spain, UK, Germany

Successful Launch – Clients statement:
”…So, from this part of the business (myself as Loyalty Manager), I have to to tell you: Congratulations!
You’ve worked very hard in these months, you’ve overcome a lot of problems, but on February 10th, thousands and thousands of BP customers have started to see Premierplus with new eyes, and Premierplus has started a new era.
BP Premierplus is going to be the best Loyalty Scheme in Spain, and you will be part of the first chapter of this success story.”

Remit:

Rollout of a new Telecom infrastructure for 700 retail stations to support the migration to new NCT-T (Non Cash Transaction Terminal) applications
Full Project life cycle management from inception to successful launch
Identify and document the project scope and objectives (deliverables, target delivery dates, budget, resources, quality)
Perform due diligence to determine all customer requirements relevant to the current or existing environment
Budget (CAPEX and OPEX) and Resource responsibility (>4 Mio US$)
Determine equipment, services, resources and related work effort (time)
Perform risk assessment (identification, analyze, probability, impact, mitigation)
Perform HSSE (Health, Safety, Security, Environment) assessment and accreditation
Management of various 3rd party suppliers (Spain, Germany, UK, Poland, Italy, France, Portugal)
• Telecom & network suppliers
• Cabling, logistics, local LAN integration
• Loyalty card transaction service providers
• Fleet card and credit card suppliers
• EPS (Electronic Payment System) supplier
• Test Lab integration
International coordination for installations including the complete scope from site surveys until acceptance testing
Coordination of internal and external customers (COCO, DODO)
Integration of internal and external support organization access for Spain, Portugal and Germany
Manage SLA compliance, implement the support processes
Training and handover to internal and external teams
Perform post project review and close out (scope, deliverables, outcomes, financials)
Technical environment:
ADSL, VSAT, GPRS, WiFi, Meshed Broadband Networks, MPLS, VPN’s (L2 and L3), various Point Of Sale (POS) systems

4/2007 – 6/2007 Project: Programme Management Wireless Tactical Plan 2007
Management of multiple concurrent projects; Rebranding and Roll-Out of GSM/CDMA Products and Services, Nationwide and Roaming
Nortel (CALA Business Unit), Bahamas Telecommunication Services (BTC)
Nassau, Bahamas


Achievements:

Successful Launch of programme and projects
Revenue impact: US$ 30+ Millions pa.

Remit: Validate and finalize the Wireless 2007 Tactical Plan
Defining the applications roadmap, validate necessary business models, define all required resources necessary for launch and develop the launch schedule. Service descriptions to develop and distribute to all necessary functions within BTC
Enable BTC to prepare to support the new service launches
Manage the Service Planning Phase to move toward attainment of the following business target objectives:
• Providing free Voice Mail service for call completion
• GSM relaunch: Migrate 70% of TDMA users to the GSM network
• Launch and expand CDMA roaming capabilities to increase revenues
• Develop a data product portfolio to increase revenues
Select the applications and services to be launched during 2007, based on
• Market opportunity (market readiness and profitability – business case)
• OSS and Support organization readiness and integrity
• Technical Compatibility
• Channel readiness
Interview BTC Senior Executives to understand the overarching strategic and tactical business drivers
Interview the BTC team that produced the materials to understand the basis of their decisions
Develop applications launch roadmap with a definition of success criteria
Identification of all resources necessary for launch
Develop the launch schedule in a Gant Chart model showing critical path activities
Review and refine Business Cases, CAPEX / OPEX and Revenue
Review Market Segments and Target Market Assumptions
Review Market Demographics for Target Markets and/or Market Trial Geography
Review of pre-set Revenue/Gross Margin/Market Penetration goals
• TDMA to GSM migration
• New Users, New products (VAS, Data etc.)
• Wholesale strategy
Examine regulation constraints
Presentation to BTC Executive Committee for approval
Selection of Executive Sponsor for the execution of the BTC Wireless 2007 Tactical Plan Program
Review Packaging and Pricing Overview, General Competitive Analysis
Review Initial Market Feedback Process and Surveys/Questionnaires

8/2006 – 12/2006 Full life cycle Project Management for launching: VoIP / Next
Generation Network Services. Development, Planning, Design, Trial and
Implementation, Commercial Launch
Nortel (CALA Business Unit), Telecommunication Services Trinidad & Tobago (TSTT)
Port Of Spain, Trinidad & Tobago


Achievements: Successful Launch of VOIP Services

Remit:
Develop Plans, Policies & Procedures, to develop the organizational framework related to the project
Develop the project, processes, resources and timescales
Support the sales, marketing and technical teams:
• Service Fulfillment, Sales, Service Order Flow
• Service Assurance, Post Sales
• Corporate IT, Development of Portals, Billing/Mediation etc.
• Supply Chain Management
• Marketing Product Development
• Marketing Communication
• Sub-Contractors and Third Party Supplier Management
• Training
Co-ordinate the implementation of solutions
Take ownership of the issues, through root cause analysis and resolution
Communicate changes and potential risks to the Senior Management
Develop Training Materials, Conduct training
Draft, develop and maintain project documentation
Technical Environment: Nortel MCS 5200 (VoIP/SIP), CS2K, VoIP Peripherals

2001 – 2006 Managing Director and Shareholder / Freelance
PosterNow GmbH



Remit: Company management, executive level
Strategic planning and product placement,. Direct and indirect sales
Project management of planning, design and operating of the online shopping
site including data base, multilingual and multicurrency ordering system
function and integration of supply chain processes
Online marketing (mailing, banner, affiliate-programs, auctions)
Human resource management, responsible for up to 38 employees
Public relations

1996 – 2000 Managing Director / Freelance
Faust Multimedia Internet Service



Remit: Provider service, web space, domain name service, web design.
Planning, development and operating of a search engine
http://www.shoppingservice.com
Planning, development and operating online shopping sites with data base
integration and ordering functionality
Internet marketing, mailing list processing, banner, affiliate programs,
search engine optimisation
Human resource management for freelancers
Public relations, press campaigns

1993 – 1995 Marketing Manager Central European Region
Network Systems GmbH (Germany, Austria, Switzerland, UK)



Remit: Mid and long term strategic planning, product placement,
Business development, build up of strategic partnerships e.g.
• German Telekom
• DeTeSystem
• Alcatel
• Siemens
Market and competition analysis
Budgeting and profit/loss responsibility
Sole responsibility for organisation and accomplishment of fairs,
trade shows, road shows and customer events
Responsible for 3 product marketing managers
Training and education of sales representatives
Publication of professional articles
Marketing communication, public relation, press campaigns, supervising
of the PR agency

1991 – 1993 Product Marketing Manager
UB Networks (Ungermann-Bass) Deutschland GmbH, (Germany, Belgium)



Remit: Analysis and evaluation of market needs
Demand analysis of technical product requirements, product management
Support of the American and European headquarter in creating market and
competitive analysis for the German market
Support of the European marketing organisation in terms of public relation
and co-operation with PR agencies
Organisation of fairs and trade shows
Participation of congresses and seminars
Attending of internal and external training, national and international
Customer and staff training
Publication of articles

1989 – 1991 Systems Engineer
UB Networks (Ungermann-Bass) Deutschland GmbH, (Germany, Belgium)



Remit: Design of network concepts according to customer demands
Product consulting and customer presentations
Installation at customer sites
Organisation and supervising of updates and hotline as well as maintaining
the in-house network
Preparation and Installation of test installations
Responsible for managing of support contract customers

1975 – 1984 Technician Telecommunication Systems
German Telecom


Remit: Planning, Installing and Maintaining of CPE, PBX, PABX, PSTN
Summary of overall technical project exposure:

Telecommunication/Networking:
Networking Technologies (Security), TDMA/GSM/CDMA, Roaming (inbound/outbound), VAS (SMS etc.), NGN/GSM/Mobile/Wireless/3G, ADSL, VSAT, GPRS, WiFi, WAN, Inter Carrier NNI, LAN, WLAN, SWA Proxy Cloud Services (Blue Coat), DLP (Data Loss Prevention), MPLS, QoS, IP, IPSec, VPN (L2 and L3), DNS, DHCP, VPN/VRF, VoIP, SIP, Video (e.g. Telepresence), Lync, RAS, Router/Switches, WAN Optimizer (Riverbed), Load Balancer, Firewall (ASA, Checkpoint), DMZ, RADIUS, Nortel MCS 5200 (VoIP/SIP), Nortel CS2K, VoIP Peripherals, Cisco, HP, Monitoring (EoS, HP etc.), NAC (Network Access Control), PKI, CPE, PBX, PABX, PSTN etc.

Infrastructure:
Data centre, Relocation and Outsourcing, Server, several Applications (e.g. SAP, File Services, Backup etc.) ESX, AD (Active Directory), NCT-T (Non Cash Transaction Terminal), PCI compliant Card Payment Services, Point Of Sale (POS) systems

Education, Trainings

Software skills, working environment
MS Word, Excel, Access, PowerPoint, Outlook, IE
MS Project, MS Visio, MS Sharepoint
Adobe Photoshop, Unlead Smart Saver, GIF Construction Set
Mozilla: Firefox, Thunderbird, Tobit (David Systems)
MS FrontPage, TCP/IP, Telnet, SSH, PUTTY, WS FTP Pro, LAN
Database: MySQL, MS Access
Programming: Basic, C, Pascal, Perl, HTML, JavaScript
Online Shop-System: OpenShop
WorldMerge, TurbLister, AuctionMaster

Operating Systems
MS Windows (DOS, 3.11, 95, NT 4.0, 2000, XP)
Unix, FreeBSD, Apache, Linux, Webmin, Samba

Advanced trainings, courses, seminars – sales und marketing
MSP (Managing Successful Programs) Certification
PRINCE2 (PRojects IN Controlled Environments) Practitioner Certification
ITIL (IT Infrastructure Library) v3 Certification
Holden Opportunity Analysis, Power Base Selling, Paris, France
Ungermann-Bass Products and Strategies, La Toquet, France
Lanoptics Distributor Training, Haifa, Israel
Summer Sales Institute, Munich, Germany
Network Symposium, Vienna, Austria
Marketing Team Training I & II, Ascot, UK
Products and Strategies, Minneapolis, USA

Advanced trainings, courses, seminars – technical
Ungermann-Bass Starters Course, Brussels, Belgium
NDIS and NetDirector Course, Brussels, Belgium
Network Management Tools, LAN Manager, Brussels, Belgium
TCP/IP Protocol & Products, Brussels, Belgium
Theory and Implementation of Token Ring, Brussels, Belgium
3270 / SNA Course, Brussels, Belgium
Macintosh Appletalk Connectivity, Brussels, Belgium
Router Protocols Course, Brussels, Belgium
IBM Connectivity, Brussels, Belgium
SQL Primer, Brussels, Belgium
Bridging Course, Brussels, Belgium
OS/2 Installation and Administration, Brussels, Belgium
SNMP Network Management, Brussels, Belgium
Network Design, Brussels, Belgium
X.25 Education, Frankfurt, Germany
Lanoptics Token Ring Product Training, Haifa, Israel
Network Systems IBM Product Introduction, Minneapolis, USA
Network Symposium, Vienna, Austria
GxP in regulated environments, Compliance training, Darmstadt, Germany

Customers

Project Management, Telco, Management, Internet Services, eCommerce, Marketing

Agentur für Kommunikation GmbH NHS AG Agentur für kreatives Marketing
American Store Nur Natur Online Versand
AZL Mobilfunk GmbH Orion Versand GmbH
Bednarek Druck GmbH Padercomp GmbH
CD Billig GmbH Poster Shop GmbH
Centro Lingue Mediterranee PosterNow GmbH
CTR Creativ Technik GmbH Quelle Schickedanz AG & Co.
CDM Marketing GbR Ritzki & Wilkop GbR
Dessous for You GbR Rouge & Blanc GmbH
e-Shop (Brautversand) GbR RR-Versand GmbH
Elena Partnervermittlung Schmuckversand M. Geyer
express AG Schönwald CD Versand
EstateNet GmbH Shoppingservice Suchserver
Grafikbüro Edmund Kupczak Softdes GmbH
Grossklos GmbH Sportteam Augath
Günther Versand Tecon Covercraft GmbH
Heckert Werkzeugmaschinen GmbH TeleKomm Versand GmbH
Kontrast GmbH Transrail GmbH
Kunstversand Elena Probst Triquart & Partner
Kuratorium Gutes Sehen vitae Partnervermittlung
Lucky Strike Vollmar Creationen in Wachs GmbH
Magazin Frankfurt GmbH W. Jüngling Verlag GmbH & Co. KG
ML Versand
Multimodal GmbH
Nordis GmbH

TSTT, Telecommunication Services
Trinidad & Tobago
Nortel Networks USA, CALA Region
Yankee Group, Colombia, CALA, Emerging Markets
BTC, BahamasTelecommunication Services
Nassau, Bahamas
BP International IT&S Global Operations and Infrastructure, Spain, UK, Germany
AT&T EMEA Transition UK, Germany (Media Saturn)
AXA Technology Services, Switzerland
Deutsche Bahn Systel, Germany, UK, France
TrelleborgVibracustic, Germany, EMEA, APAC, AMER
Merck KGaA, Germany, EMEA, APAC, AMER
Vodafone Global Enterprise
ThyssenKrupp AG
KfW Banking Group