Freelancerprofil: BPO Professional, Customer Service Professional Quality Assurance Professional Management Consultant   in Kolkata, West Bengal, India

BPO Professional, Customer Service Professional Quality Assurance Professional Management Consultant

| Kolkata, West Bengal, India
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Business management professional with proven skills to accomplish goals through improvised strategy formulation and management
and broad base performance to deliver business objectives.
Summing Up
Results – focused management professional offering over 6 years of experience in leadership for start-up, early stage growth and country wide quality
operations, client relationship management, training, development, and business continuity management.
Expertise in developing human resource modules to optimize resource development and attrition management.
Expertise in formulating and implementing various quality & standardization process with the ability to relate theory with practice.
Consummate professional equipped strong knowledge of business engagement, corporate communication and leadership.

Total Experience : 6 Years & 5 Months


? Business Management
? Human Resource including workforce planning and Management including recruitment, training & development.
? Quality Analysis, Monitoring, Calibration and Defect Analysis
? Financial Statement Analysis
? Management Information System
? Certified Subject Matter Expert in computer Hardware & Networking

Educational History
2009 BTEC (Aviation, Hospitality, Travel & Tourism Management) - FIAT (London)

Computer Skills
? Well versed in Office applications, ERPs, CRMs & SAP Applications.
? Networking – Home & Home Office
? Hardware & Software – Multifunction & Faxes

Employment Record
May’12 – present The Nistula Group as Chief Executive Officer
Industry IT/ITeS/Engineering/Fashion/Management Consulting
Company Profile Start - Up

Sept’11 – Apr’12 Westwin Software Technologies as Senior Manager – Operations & Quality
Industry IT / ITeS
Company Profile One of the largest IT / ITeS support providers to European & Oceanic corporates.

Aug’10 – Aug’11 The Horizon Group as Manager – Pay & Accounts
Industry IT / ITeS
Company Profile Medium size BPO

Dec’09 – Jul’10 OPK E-Services Ltd as Assistant Manager - Quality
Industry IT / ITeS
Company Profile Medium size BPO

May’09 – Nov’09 Hyperquality as Senior Executive – Quality
Industry Corporate Quality & Client Servicing
Company Profile One of India’s largest quality assurance companies..

Mar’08 – Apr’09 Wipro Ltd – Delhi – Kolkata/Delhi as Subject Matter Expert
Industry IT / ITeS
Company Profile India’s largest software exporter & developer and BPO.

Attainments / Reward/Recognition
Headed quality projects on customer handling time and business profit optimization – Westwin Software Technologies
Successfully developed and implemented unique HR module based on Quality & Standardization – The Horizon Group
Selected for turnkey setup of the Hewlett Packard – Imaging & Printing Line of Business
Certified by the Hewlett Packard as Hewlett-Packard Certified IPG Product Expert.

Training/ Seminars / Others

Trainings details: LEAN
Duration: 7 days
Topic: Lean
Objectives: to get certified & apply the LEAN program in operations and get operational & cost benefit

Project details: Six Sigma
Duration: 120 Days
Topic: Quality
Objectives: to get certified & apply the six sigma concepts in the program and get operational performance in terms of Total Problem Resolution & cost

Seminar details:
Strategic Leadership Development Program
Duration: 5 days
Topic: Stress Management, Crisis management & Leadership towards excellence
Objectives: To manage stress in the BPO work environment and maximize performance through leadership.

Executive Education Webinars of Stanford Graduate School of Management
Duration: duration time of each webinar
Topics: An Approach for the Effective Development and Delivery of Marketing Communications
Leveraging Core Competencies for Successful Supply Chain Management

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