Freelancerprofil: Management Consultant mit Fokus auf Projekt/Servicemanagement in Erlangen

Management Consultant mit Fokus auf Projekt/Servicemanagement

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  • Deutsch (Muttersprache)
  • Englisch (Verhandlungssicher)




Management experience
▪ 15+ years experience in multi-national (US, LATAM; APAC; EMEA) and cross-functional people, team and organization management, including vendor/partner ressources
▪ Direct management of up to 14, member of the management team for up to 120 people; functional responsibility for virtual teams of more than 100 employees; focus on employee development
▪ Proven ability to present and communicate across all levels from technical teams to CxO level
▪ Critical thinker and creative problem solver with the ability to build and lead productive cross-functional teams in demanding, fast-paced environments

Service experience
▪ 15+ years of experience in designing, implementing and operating complex ICT infrastructure solutions for customers, including training and handover to their own operations teams
▪ Migration, joint operation and transition of a pre- and postpaid platform for a German Mobile Network operator with ~15 Mio subscribers
▪ Design, implementation and transition of operational processes for a German Mobile Virtual Network Operator (MVNO) including definition of required skillset for new employees
▪ Definition of initial operational processes for the first Managed Mobility (10k subs in 14 countries) and Managed WAN (400 sites in 9 countries) customers of Telefonica Global Solutions
▪ Co-lead of a task-force to re-establish service quality for the largest German customer of mobile services (~70k subscriptions)

Sales experience
▪ 5+ years of experience as Sales Manager for ICT services with annual revenue of up to 50 M€
▪ 15+ years of experience as Presales Consultant for complex ICT service solutions, including outsourcing opportunities of up to 2.500 employees
▪ Demonstrated ability to liaise with customers on all levels to understand their business needs and jointly build business cases and proposals targeted to create additional value for their business
▪ Utilized several methodologies: Value based sales; Winning Complex Sales/SPIN; Miller-Heimann

Core Competencies
▪ Cross-functional and cross-cultural management of virtual international teams
▪ Customer Satisfaction; Customer Relationship Management; Continuous Improvement
▪ Vendor Management; Partner Management
▪ Program/Project Management; Service Management; Service Delivery; Managed Services; Outsourcing; Professional Services
▪ Solution Selling; Solution Value Proposition; Solution Architecture; Presales; Contract Negotiation; SLA definition; business case development
▪ Process Engineering; Process Improvement; ITIL; eTOM
▪ Call Center Operation; global Service Management Center Operation; Network Operation; Spare part Management
▪ Business Management; Business Strategy; Organization Development; Change Management; ICT; IT; Telecommunications; LAN; WAN; MPLS; GSM; LTE; VoIP; SaaS; IP; Wireless; Mobile Communication; Mobile Devices; Machine to Machine (M2M); Unified Communications; Data Center; Cloud Computing; Windows; Linux/Unix; PC; Servers; Database; SQL


Erfahrung in Jahren

Interim Management
Business Development

Stunden- und Tagessatz

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