Offering consultancy services and solid technical knowledge in IT Service Management Suites (current: BMC Software and previous: IBM Tivoli Portfolios).
Strong subject matter expertise and particular passion for Discovery software with a focus on financial, insurance, telecommunication services, automotive, retail and government sectors.
BMC Discovery (prior BMC ADDM):
+Solution architecture design for large enterprises
+Business Applications Modeling- requirements analysis and implementation
+Pattern development (TPL)
+Integrations (XML API, CSV API, Exporters to RDB)
+Scan infrastructure deployment and post-install configs
+Discovery performance and issue recognition
+Custom reporting and development of discovery metrics
+Workshops in all possible areas (from PoC to Pattern Development)
+Technical support and troubleshooting discovery/patterns
Remedy ARS custom build:
+Worked on redesiging a RM module and current data migration in new process
+Implemented various interfaces using AR Java API
+Automated a daily release deployment for Remedy projects based on AR Java API
Expert knowledge in managing and customizing TADDM scan infrastructure:
+Installation, update and running a IBM Tivoli CCMDB (TADDM + Maximo)
+Implementation of Custom Application sensors
+DLA discovery for Mainframe
+Consolidation of numerous data sources via TDI
+Business Application Modeling
+Development Maximo applications
...Please, read below (project section).
BMC Accredited Administrator: BMC Atrium Discovery and Dependency Mapping
BMC Accredited Administrator: BMC Server Automation
BMC Accredited Administrator: BMC Remedy AR System
BMC Accredited Administrator: BMC Atrium CMDB
BMC Accredited Administrator: BMC Remedy IT Service Management
BMC Accredited Administrator: BMC MyIT and Smart IT
ITIL® Foundation Certificate in IT Service Management
BMC Atrium Discovery and Dependency Mapping (ADDM)/ BMC Discovery
BMC Server Automation (BSA)
BMC Atrium Configuration Management Database (Atrium CMDB)
BMC Remedy Action Request System (ARS)
BMC Atrium Integrator (Spoon)
VMware vCloud Director
IBM Tivoli Change and Configuration Management Database (CCMDB)
IBM Tivoli Application Dependency Discovery Manager (TADDM)
IBM Tivoli Integration Composer
IBM Tivoli Directory Integrator
IBM Business Intelligence and Reporting Tools (BIRT)
IBM Tivoli Deployer’s Workbench
IBM WebSphere Application Server
Linux (SUSE Linux Enterprise Server 10, 11, Red Hat)
MS DOS, Windows 3.11, 95, 98, ME, XP, Server 2003, Vista, 7, Server 2008
Android Android Developer Tools (ADT): Dalvik Debug Monitor Server (DDMS), Logcat, Hierarchy Viewer, ADB
Eclipse, IBM Rational Software Architect
Oracle SQL Developer, MySQL Workbench, Microsoft SQL Server Management Studio
SQuirreL SQL, WinSCP, Putty, SQLPlus, Git, SVN
FrontRange Desktop & Server Management (Enteo, Netinstall)
BMC Remedy Action Request System, JIRA, trac
BMC Atrium Discovery and Dependency Mapping (ADDM)/ BMC Discovery
Business Applications Modeling:
Experience in modeling business applications, understanding complex multi-layered application infrastructure.
Collaborate with service manager, process managers and application owners in order to ensure the correct mapping between business, technology supporting it and the developed discovery model.
Reviewing the discovered model with all managers to confirm consistency, differentiate environments or update the model.
Solution architecture design for large enterprises:
Analyse requirements, technical infrastructure and security guidelines.
Deliver architectural solutions according security guidelines and recommends most suitable best-practice deployment.
Taxonomy extensions including classes (node kinds), relationships and attributes
Mapping the discovered data to Taxonomy and to Common Data Model (cdm) (Atrium CMDB).
Workshops and coaching in all possible areas:
Provide presentations of BMC Discovery OOTB and further capabilities and benefits.
Explain product technical deployment requirements such as appliance sizing and security considerations.
Collect business and technical information from clients regarding requirements.
Design deployment and demonstrate software capabilities at client sites as part of Proof of Concept (PoC).
Plan and conduct workshops regarding IT-Security, networking/firewalls, credentials Unix/Windows/DB.
Plan and conduct workshops regarding pattern programming, taxonomy and integrations.
Pattern (TPL) development:
Understand customer's need to leverage more data and design methods of gathering this data.
Development of custom discovery patterns retrieving additional data and storing it as custom attribute or new datamodel-object relating to existing objects.
Using a newly (custom) discovered data or other data for building Business Application Instances (BAIs) and Functional Components (FC).
Ensuring the correct syncing to Atrium CMDB.
Explain capabilities and limitations of Collaborative Application Mapping (CAM).
Scan infrastructure deployment and post-install configs:
Experience with installing ADDM Discovery virtual (VA) or physical (Kickstart) appliances, Windows-Proxies and z/OS Agent.
Implementing important post-install configuration for optimal and accurate discovery.
Implementing secondary configurations such as end-user LDAP integration.
Knowledge of delivering the full end-to-end information flow starting from target systems over scan-appliances, consolidating gathered information and synchronizing it to Atrium CMDB.
Ability to change the planned deployment scenario or schedule to meet current needs.
Custom reporting and development of discovery metrics:
Implement all kinds of custom reports.
Develope and implement metrics for discovery process quality.
Discovery performance and issue recognition:
Quality/Health existing ADDM installations checks.
Configure and troubleshoot credentials for different systems.
Explain and prevent possible discovery issues and customizes discovery configuration based on access quality returned from various systems.
Explain and counsel performing a deep discovery for different technologies such as virtualization, DB, application, web and storage platforms.
Design scan and backup scheduling according to best-practices.
Install OS-Upgrades, updates, TKUs...
Implemented all kinds of integrations available to ADDM and recommend the most suitable best practices methods.
Implemented Integration Points in order to enrich the discovered data.
Supply sets of discovered data to other processes via Exporters including extensions of mapping sets.
Developed methods to automate those integrations.
BMC Remedy Action Request System
Materna ITSM Framework:
Worked on redesiging a RM module and current data migration in new process
Implemented various interfaces using AR Java API
Automated a daily release deployment for Remedy projects based on AR Java API
IBM Tivoli Configuration and Change Management Database
Managing discovery lifecycle:
Responsible for installation, update and running a IBM Tivoli CCMDB (TADDM + Maximo) based scanning infrastructure.
Management, maintenance and configuration of infrastructure discovery consisting of 1 scanner, 17 gateways and 1 Maximo application server.
Creation of scanning windows, schedules and granularity.
Implementation and debugging of new Custom Application sensors for the recognizing of specific software components.
Import CIs from System Z environment utilizing DLA Discovery.
Import and integration of information about CIs from other databases using Tivoli Directory Integrator (TDI).
Datamodel extension adding custom attributes to it.
Mapping several business applications to discovered infrastructure.
Design and implementation of Maximo applications for Configuration Management according to customer requirements.
Implementation and adaptation of the level of imports from TADDM database to Maximo database using IBM Tivoli Deployer's Workbench and IBM Tivoli Integration Composer (ITIC).
Customizing and creation of new (BIRT-) reports.
Experience with IBM Support Portal, PMRs (Problem Management Records), APARs and Service Requests processes.
Datacentre and asset management
Managing assets lifecycle and contracts:
Experience in datacentre infrastructure provisioning, hardware migrations and removal of end-of-life hardware.
Performed hardware troubleshooting, managed replacement part, opened trouble tickets and scheduled hardware repairs.
Executed critical inventory management processes such as management of inventory-related incidents.
Responsible for hardware inventory such as servers, storage & networks.
Managing the asset database including maintenance contracts for all systems.