Freelancerprofil: Mirchev -   in Munich

Mirchev

| Munich
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Kategorie(n): IT
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Freelancer-Vorstellung

FÄHIGKEITEN, KENNTNISSE UND ERFAHRUNGEN

Leading Transformation programs, T&T Projects, SW development, Pre-Sales, IT Service Management process and tools integration, Service Delivery Management, People management, KPI, SLA, SLO integration and management, Financial/Cost and Budget management, Vendor/3rd party management, Stakeholder negotiation – C -level, Account Management; Reporting etc.
People Management – Global Service Desk, Process Managers, Service Operations team; Service Delivery Management, Portfolio Management, Stakeholder communication –C-level, Team performance measurement, Vendor management, Escalation management, Finance Management, Account Management, Infra Project Management, ITIL Process owner
Stakeholder communication C – level; Major Problem Management; Major Incident management: sev.1 and sev.2 escalations, Crisis management; Service Delivery Management, IT Project management, Vendor Management, SLA, KPI, KPE reporting, ITIL process integration; Account Management –SPOC/PEM
Chairs AST/CAB/TAB/ECAB/FAB, CHGM Quality control and improvement, Oversees the development, testing and deployment of SW releases, Holds Release meetings, Building strong relationship with stakeholders and vendors, Integrates Change and Release management best practices, SLA,KPI reporting, Project management etc

SONSTIGES

I am an open-minded individual with a proven track record working with Enterprise business customers in multinational environment.
More than 17 years of background experience I am still eager to be challenged in order to grow in my career. I have excellent communication skills and the ability to relate to a wide range of people. I possess clear, logical mind with a practical approach to problem solving and drive to see things through to completion.
With my strong IT Management skills as well as excellent interpersonal skills and I enjoy working with others to achieve a certain objective on time and with excellence.
I am resourceful project leader with a sound and optimistic outlook on all things in life.

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