FÄHIGKEITEN, KENNTNISSE UND ERFAHRUNGEN
Leading Transformation programs, T&T Projects, SW development, Pre-Sales, IT Service Management process and tools integration, Service Delivery Management, People management, KPI, SLA, SLO integration and management, Financial/Cost and Budget management, Vendor/3rd party management, Stakeholder negotiation – C -level, Account Management; Reporting etc.
People Management – Global Service Desk, Process Managers, Service Operations team; Service Delivery Management, Portfolio Management, Stakeholder communication –C-level, Team performance measurement, Vendor management, Escalation management, Finance Management, Account Management, Infra Project Management, ITIL Process owner
Stakeholder communication C – level; Major Problem Management; Major Incident management: sev.1 and sev.2 escalations, Crisis management; Service Delivery Management, IT Project management, Vendor Management, SLA, KPI, KPE reporting, ITIL process integration; Account Management –SPOC/PEM
Chairs AST/CAB/TAB/ECAB/FAB, CHGM Quality control and improvement, Oversees the development, testing and deployment of SW releases, Holds Release meetings, Building strong relationship with stakeholders and vendors, Integrates Change and Release management best practices, SLA,KPI reporting, Project management etc