Genesys Contact Center BOT & Apple Business Chat (ABC) implementation
SMS, E-mail, voice, ABC & BOT routing implementation
Genesys reporting & outbound solution implementation
Genesys solution upgrades & 2nd/3rd level support
Solution architect for Genesys (SIP, VMWare, large & complex architectures)
Agile project management, process and tools (Jira)
Presenting solutions to a wide range of audiences
Network/web/telephony protocols (SIP, WSDL, SOAP, REST, ...)
Programming languages/SDK technologies (C++, C#, Java, .NET, XML, etc.)
Data warehousing, architecture & design (SQL, ...)
Genesys integration into telephone switches (Avaya, Cisco, ...)
Genesys CRM integration
Certified Genesys Consultant
I'm a highly motivated, committed, reliable, structured and entrepreneurial professional.
My extensive analytical skills enable me to understand complex technical environments and customer requirements to design and implement best fit solutions.
I’ve been working as subcontractor for Genesys Professional Services (UK/Germany) in the roles of a Principal/Senior Consultant over the last 15 years.
As a certified Genesys Consultant I have been working on a variety of worldwide Genesys projects and in different industries (banking, energy supplier, Telco’s, etc.).
I have successfully worked in complex international environments, where I have worked with and managed multi-cultural/multi-lingual teams.
I lived in England but travelled extensively to customer sites across Europe for over 16 years.
Since March 2015 I moved back to Germany for living - still supporting Genesys PS with my Genesys expertise.
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