With a strong focus on technology the IT consultancies are often wrong at projects. The consequences: organizational chaos, employee frustration, or system failures.

The obituary published by the Burton Group analyst Anne Thomas Manes in 2009, is more relevant than ever. “Service-oriented architecture (SOA)” is an important aspect.

SOA appeared in many presentations as a slogan in previous years. The old, static IT landscape should be replaced by a modular architecture. However, the plan did not always work. The costs did explode and some failed completely.

The SOA approach also means that the users have adapt to extreme differences.
Many IT-consultants just realized these difficulties in the middle of the projects.

Also, security problems are threatening. However on the pro side a higher speed, cost savings or productivity gains are tempting. But if there are failures, it will become expensive right away.

Does the industry systematically underestimate the consequences of new technology? Jens-Uwe Holz, managing partner of the IT service Itellium Services thinks that ongoing consulting becomes more and more important.

At customer groups, the consultants find the right tone with that. One would like to see “responsive and sophisticated innovations that bring a real added value, above all” (DSAG)

Leaving the solely technical view will also help in business-talks where representatives of other departments are present. Especially for the reason that it is non-IT departments who are deciding on the budget.

What is your opinion? Do you also think, that ongoing consulting and being a team player is that important?

Found at: Pressebild