dr. micheal zur muehlen is an associate professor of information systems at the stevens institute of technology in hoboken, nj, usa. he has over 14 years of experience in the field of process automation and workflow management, and has led numerous process improvement and design projects in the utility, financial services, industrial, and telecommunications sector both in germany and the us. in this short youtube clip he discusses how workflow and the management of business processes might change over the next 20-25 years. very interesting thoughts and ideas…

link:

the changing 21st century working environment