Just recently projektwerk invited some IT experts for an interview, starting with Stephen Gullans, CEO of EMTEC IT-Solutions GmbH.
What was the most interesting project you have implemented?
The most interesting project in terms of location was a project implemented in Hawaii.
The most interesting project in terms of people was working with a demanding customer in Ireland. Although a number of other software vendors dreaded working with the project manager, we got along very well and the implementation of the software project fulfilled all expectations.
What was the most difficult experience you have had with a customer?
Probably one of the most difficult experiences was implementing a software project at a customer site where the customer had thrown out another system due to unfulfilled requirements. The software partner I was working with had just switched the data management from a simple database to a full-fledged database management system. There were some persistent problems during commissioning and the customer was exerting much pressure to get everything up and run the project to satisfaction. After an intense period of fault finding and software modification everything was solved to the full satisfaction of the customer.
What was the biggest challenge you had to face?
About a year after becoming self-employed business was bad due to 9/11. At the same time my main partner was trying to destroy my business in order to take it over. In the end I was able to find a new and better partner.
Are there customers you would refuse to work with?
So far I’ve been fortunate not to have worked with customers, who I would refuse to work with in the future. However if a customer is not willing to listen to good advice and insist on having things done in a way which I could not answer for, I would recommend the customer to work with somebody else. Also I believe in fair-play and if someone does not play according to such rules there is no pleasure in working with such people.



















